Frequently Asked Questions

Got a question? You'll probably find the answer right here.

🚚 Shipping

How long does delivery take?
Delivery typically takes 7 to 14 business days depending on your location.

Is shipping free?
Yes! Free shipping on every order, no minimum required.

Can I track my order?
Absolutely. You'll receive an email with your tracking number as soon as your order is shipped.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied, contact us and we'll issue a full refund — no questions asked.

How do I start a return?
Email us at support@posturepro.com with your order number. Our team will guide you through the process.

How long does a refund take?
Refunds are processed within 3 to 5 business days after we receive the return.

📏 Sizing & Usage

How do I choose the right size?
Use your body weight as a guide: S (20–40 kg) | M (40–80 kg) | L (70–100 kg) | XL (80–120 kg). If you're between sizes, size up for maximum comfort.

How long should I wear it each day?
Start with 20–30 minutes per day and gradually increase to 2–3 hours. Consistency matters more than duration.

Can I wear it under my clothes?
Yes! PosturePro™ is ultra-slim and invisible under a shirt, blazer, or hoodie.

Is it suitable for both men and women?
Absolutely. PosturePro™ is fully unisex and designed for all body types.

Can I wear it while exercising?
PosturePro™ is best suited for low-intensity activities — desk work, walking, or light daily tasks. We don't recommend it during intense workouts or heavy lifting.

📦 Order Tracking

Where is my order?
Check your confirmation email for your tracking number. Also check your spam folder.

I didn't receive a confirmation email?
Contact us at support@posturepro.com with the name and email used at checkout.

🔒 Payment & Security

Is my payment information secure?
Yes. Our store uses SSL encryption and is powered by Shopify, one of the most secure e-commerce platforms in the world.

What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, and other methods depending on your country.